RETURN POLICY AND CHANGES
Cancellation of order before delivery (right of withdrawal before delivery)
1. The Customer has the right to cancel the order, that is to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to www.chimikodomiki.gr to the email address info@chimikodomiki.gr The company will accept the cancellation and will return the price to the customer by crediting his credit card, only if the (purchased) product / (purchased) products have not been delivered to the courier company for delivery to the Customer. If they have already been given to the shipping company, then the cancellation will be considered as a return of the products under the following conditions.
Change of products after delivery
2. If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer can send an e-mail to CHIMIKODOMIKI S.A. at www.chimikodomiki.gr and specifically to the above mentioned e-mail address, info@chimikodomiki.gr, requesting the change of the product with another product of his choice.
3. If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment process (to pay the difference). The e-mail will contain a link to the payment website of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product then www.chimikodomiki.gr will credit the Customer the difference according to the following.
Return of Products after delivery (Right of withdrawal after delivery)
4. If the Customer is not satisfied with the purchase made, he has the right to return the product he will buy and to request a refund of the price paid, as provided by Greek consumer protection law (right of withdrawal from sale). In this case, the Customer sends an e-mail to www.chimikodomiki.gr and specifically to the e-mail address mentioned above info@chimikodomiki.gr, requesting the return of the product in return for the price paid.
Deadline for change or return of products
5. Any request for a change or return of a product must be sent within 20 full days of receipt of the product. Requests for change or return of products after the period of 20 full days are accepted only in case of defective products in accordance with Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of a product change or return:
Status of returned products
6. The return or change of a product will not be accepted if it is proved that the product has been used and will be returned at the customer's expense. The products must be returned (for a refund or for a change) to their original condition, complete and intact and with their original packaging.
Shipment of products in www.chimikodomiki.gr
7. The shipment of products to be returned or changed within Greece is free of charge only through the same courier company with which the product was sent for the first time. In case of shipment of the product for return or change with another courier company, the customer will be charged the shipping costs. The Customer sends an e-mail to www.chimikodomiki.gr to the e-mail address above info@chimikodomiki.gr, requesting the return or change of the product. The shipping costs of the products to be returned or changed outside Greece is borne by the customer.
8. For each product that is returned or for which a change is requested, the Customer must receive a copy of the original purchase receipt upon shipment.
Delivery cost for products whose change is requested
9. In the case of products for which the change is requested, the Customer will not be charged the cost for the second receipt of the new product obtained after the change.
Conditions for returning products
10. In case of non-fulfillment of some of the above conditions, CHIMIKODOMIKI S.A. and specifically www.chimikodomiki.gr is entitled either (a) to consider that the right to change or return was not valid, and therefore can not to accept the return, or the change of the product, or (b) (especially in the case of products that are not returned intact) to accept the change or return and at the same time to claim compensation from the Customer at the value of the returned product defects.
Price return
11. Only CHIMIKODOMIKI S.A. through www.chimikodomiki.gr will receive a request for a refund or change of product and if the above conditions are met, it will credit the Customer's credit card with the relevant amount. It usually takes 7 working days to process the request and make the credit registration. The Customer will be notified as soon as the full refund / change request has been processed. In case that the above is provided that CHIMIKODOMIKI S.A. is entitled to compensation for defects of the returned products will have the right to offset the relevant amount of the claimed compensation with the price to be refunded.